When John Stott first stepped into the Destination Kiama Visitor Information Centre, he wasn’t looking for a job, he was looking for a way to give back and embed further in the community.

Two years later, he’s one of the town’s most welcoming ambassadors, offering tips, smiles and directions not just in English, but in fluent French and Spanish too.

Originally from Yorkshire in the UK, John’s path to Kiama has been anything but linear.

A former finance executive who once sorted out the financials for Neighbours on behalf of a London-based television company, he’s lived and worked in Paris, Amsterdam, Rome, and Madrid.

Now settled in Kiama with his husband Tony, he brings a world of experience to his volunteer role.

“I’m so proud to live here,” he says. “And I get the chance to speak to visitors from all over the world and showcase our beautiful home.”

John is one of a small but mighty group of Destination Kiama volunteers who greet visitors, answer questions, recommend hidden gems, and make sure everyone feels welcome.

But his gift with languages offers something extra.

“Someone walks in speaking Spanish or French, and I can have a proper conversation with them. It really lights people up,” he says.

It’s not just about the language. It’s the feeling. For many travellers, the experience of being understood, and warmly welcomed, can shape their entire impression of a place.

“I’ve worked in customer-facing roles across the world, and I know how much a smile, a kind word, and some local knowledge can mean,” John says.

His enthusiasm is mirrored by the team at Destination Kiama, which includes staff and fellow volunteers who genuinely care about visitors and each other.

“We’re like a little family,” John adds. “We socialise outside work too, birthdays, Christmas parties. There’s a real sense of connection.”

John’s work also extends to informal ambassador duties, participating in information tours to learn about local wineries, attractions and businesses, so he can confidently pass on up-to-date recommendations.

“It’s front-of-house work, and it matters. We’re the first people visitors see. The first impression,” he says.

Kiama’s visitor economy relies on locals like John, people who love where they live and take pride in showing it off.

Whether it’s helping someone find a coffee, a beach, a coastal walk, or a slice of history, John brings both joy and sophistication to the role.

And for him, it’s more than a pastime. It is purpose.

“I’ll be here forever,” he smiles. “This is home now.”