Building a successful business is a challenging endeavour, and The Bugle, in conjunction with the Kiama & District Business Chamber, has created a six-part series focusing on key factors that drive success. After exploring Strategic Focus, Finances, and Operations, this segment delves into the ‘people’ aspects that underpin a thriving business.Building a Strong Team: A business's success hinges on the calibre and strength of its workforce, particularly in the early stages. It’s essential to find employees who are genuinely invested in the business’s growth, rather than those simply seeking a pay cheque. For example, working at a startup requires a unique mindset, where individuals not only contribute but also witness the company’s development firsthand. Even if your business is established, look for candidates who embrace this opportunity.Beyond qualifications and experience, passion is key. Consider how invested candidates are in their field - did they research your business before the interview? Do they speak with enthusiasm about their prior experiences?To streamline recruitment and filter high-quality candidates, create job application forms with customised questions instead of accepting generic cover letters. This approach helps identify serious applicants while reducing the influx of irrelevant resumes. Tailor questions to the role - if you're hiring a sales manager, ask them to describe a successful initiative they've led; for a marketer, request a 300-word description of their most successful campaign.Fostering a mentally healthy workplace: As an employer, it's your responsibility to create a mentally healthy workplace where employees feel safe and free from harassment. Ensure you're aware of the tools and resources available to support mental health, including free training and coaching through the NSW government’s website. Completing a Workplace Wellbeing Assessment can provide valuable insights into how your business can improve mental health outcomes. Prioritising the most important people: your customers: Customer satisfaction is the ultimate measure of business success. The ability to delight your customers - so much so that they choose you over competitors, return for repeat purchases, and recommend you to others - is crucial for growth and profitability.Small businesses are well-positioned to offer personalised service. Simple gestures like handwritten ‘thank you’ notes, including small gifts with purchases, or offering freebies in exchange for reviews can make a lasting impression.Delivering outstanding customer service: Excellent customer service is personalised, timely, and friendly. Equip your team with templates and scripts for handling common queries to ensure professional, efficient responses. It's also vital to ensure that the tone you use in communications aligns with your brand voice - whether casual and conversational or more formal.To enhance the customer experience, offer multiple channels for communication, such as social media, messaging apps, email, or phone. In many industries, especially retail, businesses compete not just on products but on the overall customer experience. Make it easy for customers to connect with a real person, and ensure your business remains approachable and transparent.If delays occur, such as with custom orders, keep customers informed at every step. Managing expectations is key - your small business may not offer 24/7 support or rapid turnarounds, but by delivering consistently high-quality products and providing personalized service, you can foster strong customer relationships.When complaints arise, practice active listening, understand the root of the issue, and offer meaningful resolutions. Great customer service can significantly increase the lifetime value of your customers, with research revealing that 86% of consumers stating that a positive experience can turn them from one-time buyers into loyal patrons. Here is a link to a website that provides key statistics and ideas about customer service.While scalability may be limited, small businesses have the advantage of offering a personal touch and prioritising customer care. By consistently meeting or exceeding customer expectations, you can set your business apart in a competitive landscape.

Please note this is paid content.The independent Southern Regional Planning Panel has recommended in favour of the rezoning of Springside Hill, marking a major step forward for this project and the delivery of affordable housing in the region.This is a great win for the many hundreds of locals who contribute to the life, character and economy of a town they love, but cannot afford to live here.It gives hope to the hundreds of locals who have registered their interest to become future residents at Springside Hill. This decision means that Springside Hill will progress to the next stage of assessment and we look forward to working through the decision and providing the additional information requested by the Planning Panel.The independent Planning Panel was established to take the politics out of urban planning, so that decisions which impact the whole community are based on merit and need.Kiama is the most unaffordable place in regional NSW to purchase a home and this decision to move forward with our proposal to build around 1,000 homes is a welcome one for key workers, locals, first home buyers and those who are struggling to find housing in the region.Traders In Purple has been asked to consult with Government agencies and provide clarifications and further information, with no major changes required. This is a normal part of the planning process and a common occurrence at this stage of the rezoning.The Council and community will still have a chance to comment on the proposal as is a standard requirement for planning proposals.We have been extremely open and transparent in engaging with the community and we will continue to do this when appropriate.To date there have been more than 400 individual conversations with locals to discuss the proposal, we have had more than 6,000 unique visitors to our website and held multiple community information drop-in sessions.As we have always said, Springside Hill is a long-term legacy project for Traders In Purple and we are extremely excited to continue the journey. It is by no means job done, and we look forward to discussing our plans with the new Councillors.

Building a successful business is a challenging endeavour, and The Bugle, in partnership with the Kiama & District Business Chamber, has developed a six-part series highlighting six critical success factors. After exploring Strategic Focus, and examining Finances, this instalment delves into the operational aspects that underpin a thriving business.Get organised: The foundation of success as a business owner lies in being well-organised and prioritising effectively. This enables you to complete tasks efficiently and manage the myriad responsibilities involved in running a business. A simple yet effective strategy is to create a daily ‘to-do list’, ticking off items as they are completed. It’s important to recognise that not all tasks carry the same weight - focus on high-priority tasks first to maximise impact.Numerous online tools can support your organisational efforts, such as Trello, Microsoft Planner, Slack, Notion and others. For small businesses, a planner or calendar, or a basic Excel spreadsheet may suffice, especially in the early stages.Consistency is key: Consistency plays a crucial role in long-term success. Repeatedly doing what’s necessary, day in and day out, builds positive habits and helps sustain profitability. Customers value consistency just as much, forming trust in businesses that deliver reliably over time.Limit distractions: Productivity experts suggest working in focused one-hour blocks, followed by a 15-minute break to maintain peak efficiency.Sometimes taking time-out from phone calls and meetings is necessary during the day so that you can focus on your priorities. Consider noise-cancelling headphones perhaps if noise is a distraction. Stick to your core business purpose - don’t try to be everything to everyone. To stay focused, consider using project management software to streamline collaboration and create prioritised task lists. While expanding your product line and exploring new markets may be future goals, it’s important not to get sidetracked from your initial go-to-market strategy.Automate repetitive tasks: Automation saves time and ensures that crucial details don’t slip through the cracks. For instance, using a CRM* tool allows you to automatically follow up with new contacts or send emails to leads visiting your website. Similarly, accounting software can automate routine bookkeeping, freeing you from the time-consuming task of manual data entry.* CRMs are a great idea, but they do come with a significant price tag. Research well before committing, as some suit specific industries more than others. Protect your Intellectual Property: Intellectual property (IP) encompasses intangible assets such as trademarks, copyrights, and patents that set your business apart. For a small business, safeguarding elements like designs, ideas, and trade secrets is vital. If competitors copy your product, it could erode your market share and damage your brand’s reputation.Study your competitors: Understanding your competitors is essential to defining your competitive edge. Larger companies often invest heavily in competitive intelligence, but small businesses can still benefit from studying the competition. Examine their taglines, value propositions, and offerings to identify their strengths and weaknesses.Depending on your industry, competitor analysis can vary. A restaurant or retail store owner, for example, might simply visit competitors and ask customers for feedback. In fields like manufacturing, where competitor insights are more restricted, trade publications, shared customers, or publicly available financials can provide useful information.Key areas to investigate include:Digital marketing strategy: How do they drive traffic and engage with leads? What kind of content do they publish, and how active are they on social media?Target audience: Who is their audience, and does it overlap with your customer base?Strengths and weaknesses: Where do they excel, and what areas do they fall short in? What can you improve upon?Stay focused on your goals: Building a business takes time, and success rarely happens overnight. It can take years to turn a profit, with many relying on savings or loans to sustain operations in the meantime. Persistence and a clear focus on your long-term goals are essential.However, if the business is not profitable after a reasonable period, it’s worth reassessing your strategy and considering whether a shift in direction is necessary.

When it comes to dental implants, many people don’t realise just how important it is to seek out the expertise of a specialist. Here in the Illawarra region, residents are fortunate to have access to world-class care provided by Specialist Periodontist, Professor Alex Quaranta. With a PhD in Implantology and years of global experience educating, Professor Quaranta leads the team at Kiama Dental Specialists, offering services that go far beyond what you might expect from a general dentist. Before & afterWhile general dentists can certainly provide dental implant procedures, the skillset of a specialist is invaluable, particularly in complex cases. Professor Quaranta and his team focus not only on the precision placement of implants but also on the long-term health of the surrounding gums and bone—both critical for implant success. This advanced training ensures that patients receive care tailored to their specific needs, minimising risks and maximising results. What sets Kiama Dental Specialists apart is their commitment to managing even the most difficult implant-related issues. Whether it’s peri-implantitis (inflammation around the implant) or complications from previous procedures, Professor Quaranta’s expertise ensures that patients get the best possible outcomes. His deep understanding of implantology allows him to resolve complex cases that might be beyond the scope of general practitioners. Illawarra residents and Kiama locals no longer need to travel far to access this specialist dental care. With Professor Quaranta and his equally qualified colleague, Dr. Lizzy Hui, on hand, the regional community now has access to top-tier implant services right at their doorstep. For anyone considering dental implants or needing treatment for implant-related issues, visiting a specialist like Professor Quaranta could be the key to ensuring long-term success and peace of mind. 

Gareth Ward has been a local from the get-go. Born in Gerringong, attending pre-school in Kiama and school in Bomaderry, he came into the world fighting – being born legally blind and with albinism (Oculocutaneous Albinism). Despite these challenges, Gareth has worked hard to create a worthwhile life helping others and has achieved considerable success. The uneven playing field on which he grew up renders his many achievements, including being the youngest councillor to be elected to Shoalhaven City Council, even more noteworthy.While our community is largely well aware of his political achievements, Gareth has also achieved success in academia and further study. Impressively already holding degrees in Arts, Commerce and Law along with a Graduate Diploma of Legal Practice, Gareth also recently passed the toughest legal exam in the country – the NSW Barristers exam, known as the Bar Exam.While adhering to a strict separation of powers, there is no doubt the subject matters of law and politics complement each other, with Parliament responsible for writing laws, and the courts for interpreting and applying them. The Bugle got up close and personal with Gareth to find out more about his recent Bar Exam and how his legal studies have informed and enriched his work in advocating for the community.“People often confuse passing the NSW Bar Exam with being admitted as a lawyer, mostly because people have watched too many US legal dramas,” Gareth joked. “The US system is very different to what we do here”. “To become a solicitor, you need to complete your law degree and then undertake what’s called Practical Legal Training, which makes you eligible to apply for admission as a solicitor to the Supreme Court of NSW and the High Court of Australia. You also need to receive approval from the Legal Profession Admission Board which involves passing a fit and proper person test. “To become a Barrister in NSW you need to pass the NSW Bar Exam, which is run by the NSW Bar Association. Once you pass the exam you undertake the Bar Practice Course and commence what’s called a ‘reading year’. The Practice Course and the reading year are the next two challenges for me to formally gain admission, but the exam is the most serious part of this challenge. “In order to apply to undertake the exam, you must first be admitted as a solicitor - so you can’t just rock up and ask to sit the exam. “The exam itself has a horrendously high fail rate. We had a study group of about 30 and only four of us passed. “There are two papers, one which focuses on criminal law and one which focuses on civil law and procedure, with questions on evidence and ethics woven throughout both papers.” Asked how he found time as a busy local MP to study and pass, Gareth explained,“I actually completed my Master of Laws at Sydney University when I was a Cabinet Minister. I like to read and read widely. I think it’s really important for politicians to have more than one string to their bow, and this is a really helpful skillset for my role as a local advocate.“So often the matters people come to you with as a local MP have a legal complexation or question. Whilst I refrain from giving legal advice, the training is invaluable in these situations as to how I can best help. “The main reason I did it was to be a better MP and more effectively help and serve our community. It’s an unusual skill set, but it is helpful”. We asked what the difference between a Barrister and Solicitor is and Gareth repeated what he told his younger brother, “When you are sick, you go to your GP, which are like the medical equivalent of solicitors. If your medical condition is serious and requires an area of specialisation, you go to a specialist. Barristers are your legal specialists - and of course barristers are trained to appear and speak in a courtroom”. We put the obvious question to Gareth – Is he planning a return to the law and to move on from politics? His response was immediate..“I love our community and serving our region, and ensuring we have the strongest advocacy is important. I’m not planning on going anywhere anytime soon.”

By Cameron McDonaldWith two board members of the Kiama District Business Chamber being elected to council - Michael Cains and Cameron McDonald, there are vacancies to fill. Cathy Lyall has been acting as President of the KDBC until the AGM on 22 October.  KBDC recently continued a traditional invite to members of the business community interested in becoming Board members to attend a meeting and understand the functioning of the KDBC.Mathew King (The South Coast Kook) and another prospective Board member attended the latest meeting and the Board looks forward to their official appointment should they seek election at the AGM. The KDBC Board is a group of leaders in the local business community who provide their time voluntarily for the local business community, and we as members are proud of the extensive skill set and continued efficient and effective functioning of the KDBC Board. As two of our Board members are Councillors elect, the KDBC looks forward to developing further its strong relationship with the Kiama Council.The KDBC is currently sponsoring the ‘Buy Local’ campaign in our area. If your business would like to join the membership, please contact them directly. 

On 14 April 2023, Kiama Council announced the finalisation of a significant organisational restructure and unveiled a new leadership team to administer the significant challenges to come. Joe Gaudiosi was formally announced as the Chief Operation Officer after acting as the interim Chief Operating Officer and interim Chief Financial Officer . Olena Tulubinska was welcomed as the new Chief Financial Officer. Michael Malone joined Council as the Director Infrastructure and Liveability, after spending 7 and a half years at Wollondilly Council. Jessica Rippon who was with Council since February 2020 was promoted to Director Planning, Environment and Communities.  Earlier this year, Ms Rippon abruptly left Council stating “it is time for me to take on a new opportunity and place to work”. Her Linkedin profile says she is still acting in her Council role. And last week Council announced that Michael Malone joined Ms Rippon as the latest executive to leave the team saying “I am very proud of the things that the team and I have achieved and delivered for Kiama in my tenure in the Director role”. No indication on what was next or any specific reason driving his change in heart after having very long stints with his two previous employers (Wollondilly and Wollongong Councils).  Is it worrying that half of the executive team that CEO Jane Stroud said was “well placed to lead our workforce and set our business up for success” have left, less than 18 months in their roles? Perhaps not – after all, people have lives to live, and maybe personal circumstances have dictated these changes.  Or perhaps, these two were never ‘the chosen ones’? Edward Paterson and Seren McKenzie step into the roles vacated by Ms Rippon and Mr Malone, respectively.  When the restructure was announced back in 2023, Mr Paterson was working for the NSW State Government as a “Team Leader” at the now defunct Greater Cities Commission. As he was helping chart growth for the region (including Kiama) on behalf of the NSW Government he was hardly able to put his hand up for the prized Director Planning, Environment and Communities role. However, times have changed and given the multiple development proposals that Council will be dealing with in the near future, perhaps Ms Stroud felt that someone with a more practical and steady hand at the helm would be of greater value. Ms McKenzie is a known quantity to CEO Stroud – after all, they were both Directors at Southern Downs Regional Council from 2019 – 2021. Similar to Mr Patterson’s role, Ms McKenzie's job will be focused on the growth agenda and ensuring that Council’s infrastructure is well equipped to deal with the significant population growth to occur over the next decade. It just so happens that Ms McKenzie decided to make the big move south of the Tweed, four months before she was elevated to Council’s Executive team – half her luck!  The Bugle makes no suggestions or allegation that her appointment is improper and notes that she is currently an Acting Director, and that the CEO and Council ‘will consider when is the best time to conduct permanent recruitment for this role”. On the contrary, as the leader of a Council that has been in the firing line with many controversial decisions being scrutinised, and with further Performance Improvement Order requirements to be satisfied, it is important that the CEO is surrounded by a team that is trusted and competent.  Perhaps personal circumstances dictated change, or perhaps the decks needed to be cleared.  Either way, with six new councillors and a new Mayor you can be sure that their eyes and focus will be squarely on the CEO and ensuring that business is conducted in a far more efficient manner than under the previous Council. 

Periodontists are highly skilled dental specialists focused on diagnosing and treating gum and bone diseases, from mild gingivitis to advanced periodontitis. In essence, they care for the gums and the underlying structures. While most people associate Periodontists with treating Periodontitis (also known as gum disease), their expertise extends far beyond this. They specialise in implant placement, managing implant-related issues, performing bone grafting for bone loss due to tooth loss or disease, and gum grafting for receding gums. They also carry out aesthetic procedures like lip repositioning for a "gummy smile" and crown lengthening for short teeth.It's remarkable how well the treatment works.Did you know that Kiama is home to not one, but two Periodontists? If you’ve been traveling to Sydney or Wollongong for specialist dental care, you no longer need to.Professor Alex Quaranta (Prof Q) leads the qualified team at Kiama Dental Specialists. In addition to being a Specialist Periodontist, Prof Q holds a PhD in Dental Implantology and is renowned globally for his clinical expertise in placing implants as well as resolving difficult issues that can present with dental implants.His wife, Dr Lizzy Hui, also a Specialist Periodontist, holds a Masters in Pain Management ensuring all patients with dental anxiety will be in the very best of hands.Both are particularly committed to ensuring regional areas have access to the specialist care people deserve.Their dedication to excellence and innovation has earned them a reputation as leaders in their field. You can visit Kiama Dental Specialists at the Centrepoint building on Terralong Street.Photo credit: Kiama Dental Specialists

By Andrew Shreyer, Country Press AustraliaAs we are about to mark World News Day on September 28, it’s a fitting moment to highlight the critical role that local journalism plays in sustaining our regional, rural, andlocal communities.While global headlines often dominate attention, it is the local stories that matter most to the day-to-day lives of people across Australia. Public interest journalism in small towns, rural areas, and local communities acts as a lifeline, connecting residents with their local councils, businesses, and neighbours in ways that larger media outlets oftenoverlook.Country Press Australia represents over 230 member newspapers, each of which serves as an essential voice in its community. These publications don’t just report the news—they are embedded in the fabric of local life.Whether it’s covering local elections, holding regional authorities to account, or celebrating community achievements, local papers ensure that the concerns and aspirations of their readers are brought to the forefront. This role is even more crucial as regional, rural, and local communities face their own unique challenges, from economic pressures to infrastructure needs.Public interest journalism is the cornerstone of a healthy democracy. In a world increasingly overwhelmed by misinformation and sensationalism, local newspapers stand out as bastions of fact-based, reliable news.At Country Press Australia, our mission is to uphold the highest standards of journalism while reflecting the true character of the communities we serve.The rise of social media has undoubtedly revolutionised how we share and access information, but it has also brought with it a troubling surge in disinformation. Fromdeep fakes to viral conspiracy theories, the digital age has made it easier for falsehoods to spread and harder for people to trust the news they consume. Social media's often unregulated content flow leaves many questioning what is real and what isn’t, which can harm the very foundations of informed public discourse.In contrast, the newspapers that make up Country Press Australia continue to provide a much-needed antidote to this information chaos. Our journalists work tirelessly toensure that the news we deliver is accurate, balanced, and rooted in the realities of the communities we cover. These local stories are vital, offering context and insight that reflect the true needs and interests of regional, rural, and local Australia.While media and technology are constantly evolving, the core mission of local journalism remains unchanged: to inform, to hold the powerful to account, and to servethe public good. The 230-plus member newspapers of Country Press Australia are committed to this mission, ensuring that the stories and concerns of regional, rural,and local communities are not just heard but taken seriously. In an era of increasing digital noise, local newspapers remain a trusted source of truth. By supporting your local newspaper, you are not only helping to keep your communityinformed but also supporting the crucial role of public interest journalism in upholding democracy.Together, we can ensure that facts, fairness, and community spirit continue to guide our regional, rural, and local towns towards a brighter future.Andrew Schreyer is the president of Country Press Australia and publisher of the Warragul and Drouin Gazette.

Building a successful business is a challenging endeavour, and The Bugle, in conjunction with the Kiama & District Business Chamber, has created a six-part series focusing on six critical success factors. Last edition, we examined Strategic Focus; this time, we delve into the crucial financial aspects that underpin a thriving business.1. Write a business plan:A well-constructed business plan is vital in defining your business’s scope, start-up costs, and target market. It serves as a blueprint for evaluating your business's viability and provides a roadmap for future growth. Many businesses falter because they lack a clear plan, wasting time and money on ventures that aren’t sustainable. Numerous resources are available to guide you in crafting a business plan. For instance, Xero, Open Universities Australia, and Business.gov.au offer comprehensive guides. Additionally, consulting an accountant at the outset can ensure you’re laying a solid foundation.2. Secure financing for your businessIt’s common for small businesses not to turn a profit for the first few years, relying on borrowed money or personal savings until profitability is achieved. Fortunately, there are multiple ways to finance a business, including loans, grants, and investments. Your bank is often a good starting point, as they can inform you of your borrowing capacity and the assistance they can offer. Don’t hesitate to ask questions, and if needed, consider switching to a more supportive financial institution. For further guidance, Business.gov.au provides excellent advice on applying for business loans. What are the K&DBC’s recommendations?3. Maintain detailed recordsKeeping meticulous records is essential for compliance with ASIC, licensing, HR, and accounting requirements. Many businesses use a combination of physical and cloud-based records to prevent data loss. Your accounting software provider can offer valuable advice on maintaining accurate records. Consulting a professional business advisor, coach, or mentor early on can also be beneficial as you establish your systems. For more information, the ATO offers useful tips on record-keeping.4. Cut costs as neededOne of the most effective strategies for managing your finances is establishing a baseline to compare actual expenses against your budget. Over time, analysing budget variances will help you identify areas where adjustments are necessary. Consider different suppliers, assess staff utilisation, explore upskilling or more cost-effective delegation, or outsource processes like payroll. Regularly reviewing insurance, optimising your workspace, streamlining services, leveraging virtual technology, and seeking a productivity expert’s opinion can also yield savings. The Business QLD and NSW Small Business Commissioner provide additional resources for managing and reducing business costs.5. Utilise a business coach or mentorSpecialist advice can be invaluable at any stage of your business journey. Research potential coaches or mentors online and through LinkedIn to gauge client satisfaction. If funds are tight, the Australian government offers free, tailored business advice through the Service NSW Business Bureau, where independent advisors provide insights on business planning, marketing, and cash flow management.6. Assess ScalabilityEvaluating whether your business model is scalable is crucial for long-term success. Common scalability metrics include revenue, profit margin, customer acquisition cost, customer lifetime value, retention rate, churn rate, and net promoter score. Setting realistic targets and tracking progress over time is essential. While consulting a business specialist can help, self-education through available resources, such as LinkedIn articles, is a good starting point.7. Increase SalesTo boost your business’s revenue, you can focus on four primary strategies: increasing your customer base, raising average transaction size, enhancing transaction frequency per customer, and adjusting prices. Identifying the most effective methods and platforms for reaching your target audience is key. Engage in brainstorming sessions with a diverse group of people to generate new ideas. Advertising, although it requires some experimentation, can also be a powerful tool for driving sales. Digital advertising is particularly effective in today’s market. Referral programs offer a win-win strategy, rewarding both existing and new customers. Building a direct-to-consumer email list through online signups, perhaps incentivised with discounts, is another proven approach. The NSW Government offers business and economy support online. Financial management is the backbone of any successful business. By taking deliberate steps in planning, financing, cost management, and growth strategies, you can establish a solid financial foundation that will support your business’s long-term success. In the next part of this series, we will explore marketing strategies that can propel your business forward. Stay tuned as we continue to unravel the essential elements of building a thriving enterprise.

Why use the services of a Travel Agent?In an age where DIY travel bookings are just a click away, many travellers ask, “Why use a travel agent?” It’s a great question, so here are the top reasons why working with a travel agent can transform your next adventure into a seamless, memorable experience.Expert support during uncertainty. The COVID-19 pandemic highlighted the value of having professional support when travel plans go awry. When borders closed and flights were cancelled, our team at Travel Focus Group was able to step in, recover funds, and rearrange complex itineraries. Without the assistance of a travel agent, many travellers faced overwhelming challenges trying to manage these disruptions independently. A travel agent provides peace of mind by handling unexpected changes and making sure you’re never left stranded.Insider knowledge and exclusive experiences. One of the biggest advantages of working with a travel agent is their wealth of expertise and insider knowledge. At Travel Focus Group, we have spent decades developing relationships with top ground operators around the world. This means we can provide unique experiences that are often unavailable through online booking platforms. Some examples include:Exclusive access to landmarks: Imagine touring the Sistine Chapel after hours, away from the tourist crowds.Private, customised tours: Experience Bhutan with a local guide who has personal connections with the royal family.Bespoke experiences: Whether it’s a secluded villa in the Maldives or a private wine-tasting tour in Tuscany, we ensure your trip is unforgettable.Time-saving convenience. Planning a complex itinerary can be a daunting task. A travel agent removes the stress by handling every aspect of your trip, from flights and accommodation to transfers and tours. You don’t have to spend hours comparing options, navigating logistics, or managing bookings. A travel agent's expertise ensures everything runs smoothly so that you can relax and focus on enjoying your holiday.Personalised service tailored to you. A key difference between booking online and using a travel agent is the level of personalised service. We take the time to understand your unique preferences, interests, and needs. Whether you prefer luxury, adventure, culture, or a mix of everything, we plan the perfect itinerary for you.Custom travel plans: Your holiday will reflect what’s important to you, whether that’s exploring local food markets or relaxing in a spa resort.Attention to detail: From dietary preferences to special occasions, we ensure your trip is tailored to your specific requirements.Additional benefits of using a travel agent.Access to deals and upgrades: We often secure special rates, room upgrades, or extra perks not available to the general public.Assistance with travel documents: We help with visas, travel insurance, and other essential paperwork to make sure you’re prepared.In short, using a travel agent enriches your travel experience by offering expertise, exclusive access, and peace of mind. Let us plan your next unforgettable journey, leaving you with nothing to worry about except enjoying the adventure.

Whilst the results of Saturday’s local government elections are yet to be made official, it is clear that the community’s demand for change has been realised. Coming into the election five out of the nine incumbent Councillors chose not to stand for re-election – some had had enough, perhaps others were reading the tea leaves. When the results are formally returned, another incumbent will join them on the sidelines, with the possibility of one further. As Donna Portland reported on Sunday, newcomers to the scene “Community minded, business focused” led by Cameron McDonald look to have secured at least three out of the nine Council seats. A clear sign that the community have had enough of petty politics and self-absorbed bickering and want elected representatives that will focus on the interests of the entire community, not just the vested and specific interests of a few. The major parties have been dealt significant blows, with both Labor and the Greens at risk of going backwards in terms of representation and the Liberal Party only just managing to secure a single position. McDonald’s team have been unabashedly pro-business and about progress, focusing on creating economic opportunities and jobs as well as balancing Council’s budget and preventing future rate rises. This is refreshing for the community as if feels like we’ve spent the last three years with grandstanding Councillors who seemed more concerned with profile building and one-upping each other – not on improving services and our quality of life.  At this stage, the make up of our Council could look as follows: Cameron McDonald (Independent - Community minded, Business focused)Erica Warren (Independent - Community minded, Business focused)Melissa Matters (Independent - Community minded, Business focused)Matt Brown (Independent - Your Sensible Choice)Imogen Draisma (Labor)Stuart Larkins (Labor)Melinda Lawton (Greens)Mike Cains (Independent – A Fresh Start for Kiama)Yasmin Tatrai (Liberal) There are still more than 3,000 votes to be counted, and postal votes can still be sent through until the end of next week, meaning the official results are not due until the first week of October and changes to the above, could occur. However, the strength of Community minded, Business focused team and their control of at least a third of all Council votes will be a surprise to many and no doubt wheeling and dealing is taking place to secure voting blocs on key issues and the all-important election of the Mayor.It remains to be seen as to how this Council will perform, particularly with the challenges and financial constraints that have been created by their predecessors. However, with a focus on business, investment and change The Bugle’s View is that there might be cause for hope that our community has the representation it finally deserves. 

In recent years, advertising has become an ubiquitous part of our everyday lives, with businesses leveraging it to build relationships with consumers and establish trust in a competitive marketplace. For the Bugle it is critical as it enables us to deliver a free community paper. However, a troubling trend has begun to surface locally, one that raises significant ethical concerns. The Bugle has been approached on multiple occasions to place large advertisements not to promote products or services, but as a platform for public vendettas. These "vendetta ads" target individuals, businesses, or organisations, broadcasting perceived wrongdoings and encouraging others to take action or form negative opinions. This development demands a serious conversation about the ethics of advertising and its potential for misuse.  Whilst we might understand the angst behind the action and can often present it more credibly in story form, is this merely an upgrade from the social platforms that seem to think anything is OK to say, despite the ‘no hate talk’ subscribed to when joining a group or platform. A disturbing trend that is prolific in our own LGA. At its core, advertising is meant to inform, engage, and, yes, persuade. When done ethically, it adheres to principles of truth, fairness, and transparency. Advertisements are supposed to benefit society by offering useful information or promoting goods and services that improve quality of life. However, when advertising becomes a weapon for personal grievances, it undermines these ethical principles, potentially causing more harm than good.One of the main ethical issues at play in this trend is the risk of defamation. Unlike a fair review or complaint submitted through proper channels, vendetta advertising often skews the truth, presenting biased or one-sided narratives that may mislead the public. These advertisements can damage reputations, even if the accusations are exaggerated or false. Businesses that are targeted may face lost revenue, a tarnished public image, or even closure—all based on a version of events that hasn't been fully vetted. The consequences are even more severe when individuals are targeted, as they will suffer emotional distress, harassment, or ostracism within their community.Retaliation advertising can create a toxic community environment. A hallmark of healthy communities is the ability to resolve conflicts through dialogue, mediation, or legal means. When individuals resort to paid advertising to air grievances, it bypasses these essential processes, fuelling animosity and division. It can turn communities into battlegrounds of public shaming rather than fostering understanding, cooperation, and growth.Do media outlets, newspapers, and social media channels have a responsibility to scrutinise the content of advertisements before they are published? Ethically, they should. Just as media companies are held to standards of truth and responsibility in the editorial content they produce, they should ensure that the advertisements they accept do not promote harmful or misleading messages. Failing to do so could result in the platform being complicit in spreading falsehoods or encouraging negative behaviour.But this is not to suggest that advertising should be entirely devoid of critique. There is a long history of advertisements being used to promote social justice causes or raise awareness about unethical corporate practices. When done transparently, with a balanced and factual approach, these campaigns can benefit society. The key difference lies in intent and execution. Whereas ethical advertising for social causes seeks to inform and improve society, vendetta advertising is often driven by personal anger, revenge, or bitterness, with little regard for the consequences.Community members should feel empowered to voice concerns about businesses or individuals, but through appropriate channels—whether that be through online reviews, customer service complaints, or even legal avenues. Communities, too, must foster a culture where disputes can be resolved constructively, rather than sensationalised through public advertisements or social media critique by keyboard warriors.Ultimately, advertising is a powerful tool. It shapes opinions, influences behaviours, and, in some cases, can even affect the fate of businesses or individuals. As with any powerful tool, it must be used responsibly. When wielded ethically, advertising serves as a force for good, promoting transparency, accountability, and progress. But when misused, as in the case of vendetta ads, it can cause untold damage to individuals, businesses, and communities alike. As a society, we must remain vigilant in ensuring that the power of advertising is used wisely, fairly, and for the greater good.

Let me be clear - I'm not pro-developers - I am pro-common sense. With the region set to house 4,000 more people over the next 15 years, development is inevitable. Instead of demonising developers, it’s time we take a practical approach - one that sees them as partners in shaping our future, not adversaries.This isn’t about blame. Land is being sold, and surveyors are already marking the next housing estates. But developers are the ones who will build the homes for this growing population. If we resist the change and push them away, we risk losing control over how that development happens. Instead, we should walk side by side with developers to ensure the outcomes benefit everyone.Developers play a critical role in creating housing and infrastructure, but if we treat them as the problem, we lose the opportunity to influence the process. By working together, farmers, residents, and developers can find a balance that preserves our region's character while meeting the housing needs of the future.We have to face the reality that more people are coming to the area, but instead of seeing developers as the problem, we should see them as part of the solution. If we work together, we can make sure the outcomes benefit the community as a whole.”Rather than fighting against change, we should embrace the chance to shape it in ways that protect what makes this region special. Developers aren’t going anywhere, and the demand for housing is only growing. By collaborating, we can ensure the best outcomes for everyone - housing that works for the community and development that respects the land.The truth is that growth is coming whether we like it or not. But how that growth unfolds? That’s something we can influence. Let’s use common sense and work with developers to ensure we get the future we deserve, not just the one we’re handed. This is an opportunity for developers to focus on building trust by addressing the following key areas:1. Transparency: Developers should openly communicate their plans, timelines, and how their projects align with the community's long-term vision. They should be clear about the benefits their developments will bring, such as improved infrastructure, community spaces, and environmental sustainability measures.2. Community engagement: A developer who listens is a developer who earns trust. Advertorials should emphasise their commitment to engaging with local residents, addressing concerns, and incorporating community feedback into their projects. They could highlight past examples of successful collaboration with local communities.3. Sustainability: Given the growing importance of environmental responsibility, developers should focus on how they are incorporating sustainable practices into their projects. This includes responsible land use, energy-efficient buildings, green spaces, and efforts to minimise their environmental impact.4. Contribution to local economy: Developers should explain how their projects will create jobs, support local businesses, and contribute to the local economy. Showing that their developments aren’t just housing but part of a broader economic strategy can help build trust.5. Preserving local identity: Residents often fear that new developments will strip the community of its character. Developers should emphasise how their projects will respect the local culture, landscape, and history, ensuring the community’s identity is preserved.6. Long-term commitment: Trust grows when people feel developers are invested in the community for the long term. Developers should highlight their long-term plans to stay engaged, maintain their developments, and ensure ongoing benefits for the community.If developers focus on these areas in their advertorials, they can foster a relationship of trust with the community by demonstrating that they are partners in building a better future, not just profit-driven outsiders.

Politics, particularly at the local level, can get ugly - and we’ve seen it play out right here in Kiama. The toxic atmosphere that has dogged the previous council is a reminder of how easily things can spiral when compromise is left at the door. This isn’t a time for the theatrics that have dominated recent council meetings; it’s time for a reset.As the next group of councillors takes their seats, we need something more than the usual chest-beating and "all guns blazing" promises we heard at the recent “Meet the Candidates” event. The reality is that the council doesn’t need more heavy-handed grandstanding. What we need is a new culture built on collaboration, thoughtful debate, and - most importantly - compromise.Compromise isn’t weakness; it’s the cornerstone of any functional government. The challenges our community faces are complex, and no one councillor has all the answers. The successful councillors will be the ones who know how to bring people together, who understand that lasting change happens when you work with, not against, the different voices in the room.It’s time to step up, but not in the way many candidates are proposing. The bravado on display in the campaign trail won’t work in council chambers. Instead, what our incoming councillors need to demonstrate is the ability to listen, negotiate, and deliver results through cooperation. Because the truth is, getting things done in local government isn’t about winning the argument - it’s about finding a solution that works for the whole community.So, here’s the challenge for the new council: Can you put egos aside and work for the good of Kiama? The community deserves councillors who will lead by example, show maturity, and demonstrate that compromise can drive real progress.

This is my opinion. I write opinion pieces for The Bugle, and this piece does not necessarily represent the views of The Bugle.I believe the Greens in our region have been unfairly treated in the election commentary by some of the candidates and the social media keyboard warriors. In this op-ed, I want to highlight why I believe they play in important role in our community. While they weren’t my first choice on the voting ticket, they ranked highly because of their commitment to preserving our unique identity. Our region values responsible development, and it’s the Greens who will ensure long-lasting, well-thought-out approaches that stand the test of time, and this ethos should at forefront of every councillor’s decisions.The Greens' push for legally binding Voluntary Planning Agreements (VPAs) ensures developers follow through on their promises, safeguarding our environment and aligning projects with our community's long-term goals. Yes, their focus is on the environment, but this is precisely why they are so important.In a time when growth is necessary, the Greens are crucial in balancing development with the need to preserve what makes our region special. They offer a dedicated voice for responsible growth and transparency—something we should all support as we look to the future.

 Ah, Election Day. That time when we all gather to vote, dodge leaflet-toting volunteers, and dream of that delicious democracy sausage sizzling on the BBQ. But wait—what’s this? The rumour is there will be no democracy sausages. Heartbreak.If you're like most voters, your Election Day ritual includes hoping to snag a sausage after the voting gauntlet. You know the drill: smile politely as people shove leaflets in your face, secretly wondering if anyone actually reads them (spoiler: probably not), and then reward yourself with a snag in bread at the end. But this time around, you’ll be marching out of the polling booth with nothing but disappointment (and maybe a handful of discarded leaflets).Without that BBQ beacon of hope, what are we left with? A sea of corflute signs plastered everywhere, volunteers frantically waving leaflets, and a mental tally of how much paper is about to go straight into the bin. There’s a certain charm to it all, though, right? Especially when you think about how many of those flyers feature photoshopped smiles and vague promises of “better roads” or “cutting red tape.”But no sausages? That’s when Election Day feels like a true test of civic duty. You show up, cast your vote, and leave empty-handed—except for the satisfaction that you’ve contributed to democracy. Maybe we’ll have to find solace in that (and maybe a coffee on the way home).So, brace yourselves, fellow voters. No democracy sausages this year means we’ll all have to dig deep and make it through Election Day fuelled solely by our sense of responsibility and the hope for a better tomorrow. But seriously—bring back the snags next time!

Building a successful business is a challenging endeavour, with many failing to achieve their goals. In Australia, 60% of businesses fail within their first three years, and 20% don't even make it through the first year. However, those who succeed often do so by combining passion with strong business acumen. These successful entrepreneurs offer products and services that address pain points, solve problems, or fulfill passions.Maximising your chances of business success requires more than just a great idea. It demands organisation, flexibility, creativity, and meticulous attention to detail, all while maintaining a clear vision of the big picture. Personal sacrifices are often necessary, as business success looks different for each entrepreneur and evolves with the growth of the business. Setting and regularly updating goals is crucial. For example, an early-stage start-up might aim for positive cash flow within a year, while an established business might focus on increasing word-of-mouth referrals or expanding into new markets.To be among the 40% of businesses that survive and thrive, it's essential to pay attention to six critical success factors. In this 6-part series, The Bugle has partnered with The Kiama & Districts Business Chamber to provide valuable advice on strategic focus, finances, people, operations, marketing, and tips for local businesses to address some of the current cost of business pressures.Part 1: Strategic Focus – key points to consider1. Find your nicheIdentifying a specific market segment for your business is crucial. This allows you to craft a compelling value proposition and precisely define your target audience. Many businesses fail because they try to be all things to all people, spreading themselves too thin. Specialisation is a more effective strategy, especially for small businesses with limited resources. Focusing on a niche enables you to offer a unique product or service that stands out in the market.2. Business planA clearly defined and well-costed business plan is fundamental to success. It serves as a roadmap, guiding your strategic decisions and helping you stay on track. This topic will be explored in more detail in the next part of this series, which focuses on Business Finances.3. Foster innovation and agilityOutsourcing non-core functions can help small businesses concentrate their efforts on their core competencies. This nimble approach enables them to adapt quickly to market changes, seize opportunities, and stay ahead of the competition. Being agile and innovative is essential in a rapidly changing business landscape.4. Leadership and visionStrong leadership with a clear mission and defined objectives is essential for guiding a business through challenging times. A well-articulated vision serves as a compass, helping to align efforts and prioritise actions. Without clear goals, businesses often struggle to find direction, leading to inefficiencies and missed opportunities. Realistic Key performance indicators (KPIs) are crucial for tracking progress and ensuring that everyone in the organisation is working towards the same objectives.5. Passion and purposeUnderstanding and articulating your 'why' gives you a sense of purpose and helps you stay focused on your goals. This is especially important for business owners, as it can be easy to lose sight of your objectives amid daily challenges. The ‘why’ behind your business is not only vital for your mission statement but also for your entire business narrative. Being able to communicate how your products or services add value to people's lives fosters a deeper connection with both employees and customers. Passionate leadership inspires and motivates your team, helping to maintain focus and enthusiasm.6. Understanding risks and rewardsRecognising the importance of calculated risks versus potential rewards is crucial. Before taking action, consider the potential downside: "What's the worst-case scenario if this doesn't work out?" If you can accept the potential risks and have a plan to mitigate them, you may decide to proceed. If not, it might be wise to explore other opportunities. Being strategic about the timing of launching new products or services is also vital, as market trends and technological changes can significantly impact success.Flexibility is another key factor in business success. Agile businesses can quickly pivot in response to changing market conditions, while those that are slow to adapt risk becoming obsolete. Pay attention to market and financial data, listen to customer feedback, and be open to changing your business model or pricing strategy if necessary.By focusing on these critical success factors, entrepreneurs can increase their chances of building a resilient and successful business. Stay tuned for the next instalment, where we will dive deeper into the financial aspects of running a business.

Amid an increase in young families migrating from cities to rural and regional areas across Australia, Jamberoo emerges as an attractive destination for millennials seeking a rural lifestyle without sacrificing urban amenities. The upcoming Golden Valley Jamberoo subdivision is set to meet this growing demand while preserving the village's cherished character.Recent data from CoreLogic reveals a 12.5% increase in regional house prices over the past year, outpacing capital cities. This trend, driven by internal migration and the rise of remote work, has put pressure on many regional communities. Jamberoo's strategic development plans aim to accommodate newcomers while maintaining its small-town charm.Jennifer Macquarie of the Fountaindale Group, the developer behind Golden Valley Jamberoo, says, "We're creating a space where families can build their own legacies, much like our family has done for five generations. It's about maintaining Jamberoo's essence while allowing it to thrive."The project promises to boost the local economy while offering a unique living experience. With its strong sense of community and access to nature, Jamberoo is attracting increasing interest from city-dwellers, young couples planning families and parents with young children. Its proximity to Wollongong (26km) and Sydney (94km) allows residents to enjoy a country village lifestyle without sacrificing access to quality services, education opportunities, and family connections in the city.Lawson Fredericks, co-head of the Fountaindale Group, adds, "We want to provide families the opportunity to experience the same supportive, safe environment we enjoyed growing up in Jamberoo, while still being connected to major urban centres."As regional Australia grapples with growth, Jamberoo's approach could serve as a model for other communities. By balancing development with preservation, the village is positioning itself as a prime destination for those seeking a rural lifestyle with urban conveniences.Spacious 800m² lots will go on sale early in 2025. To register your interest, visit goldenvalleyjamberoo.com.au.