The Minns Labor Government has launched an expanded free virtual healthcare service for residents of the Illawarra and Shoalhaven, providing accessible and safe care for non-life-threatening conditions. 

This new initiative is part of a broader strategy to alleviate pressure on emergency departments (EDs) and improve healthcare accessibility in the region.

From now on, individuals aged 16 and older in the Illawarra Shoalhaven Local Health District can access virtual consultations from the comfort of their homes. 

The service is available daily between 8am and 10pm and is designed for urgent but non-life-threatening illnesses or injuries, such as coughs, colds, fevers, respiratory symptoms, vomiting, diarrhoea, minor infections, and rashes.

To access the service, residents should call HealthDirect on 1800 022 222, where a registered nurse will first assess their condition. If deemed appropriate, they will be referred to a team of clinicians - including doctors and nurses - via video conferencing technology.

This initiative is a key part of the government's ongoing efforts to improve healthcare delivery across the state, particularly to ease the burden on emergency departments. 

Health Minister Ryan Park highlighted that the new service offers a convenient and secure way to receive medical care, reducing wait times for GP appointments and emergency room visits. 

“This virtual care service will not only help individuals access care more easily but will also provide relief to our busy EDs,” he said.

Local MPs also welcomed the initiative, emphasising its benefits for communities in their respective electorates. Wollongong’s Paul Scully noted that the service complements other recent healthcare investments, including Medicare Urgent Care Centres. 

Shellharbour’s Anna Watson pointed out that the virtual service is especially valuable for individuals unable to visit a GP in person, providing high-quality healthcare remotely.

South Coast’s Liza Butler echoed similar sentiments, praising the initiative for its ability to provide fast, convenient care. 

“This is fantastic news for our community. People in the Illawarra and Shoalhaven will now have access to free, high-quality healthcare without the need to sit in a waiting room for hours,” she said. “It’s a practical solution that helps reduce pressure on our emergency departments while ensuring people get the care they need when they need it most.”

The expansion of virtual care in the Illawarra and Shoalhaven is part of the Minns Government’s broader goal to modernise healthcare and improve patient access across New South Wales, offering a practical and efficient alternative to traditional in-person consultations.